Wineries who put off using
social media will experience “digital Darwinism”, a leading digital expert has
warned. “Social media is one
of the most powerful customer interaction channels in the world, more relevant
than anything seen in human history,” Paul
Mabray of winery social media index Vintank told the drinks business. “Those who choose to keep waiting will see their customers migrating to the
use of these channels and will experience digital Darwinism,” he added,
describing the wine industry as “the last to have not succeeded
online.”
Ryan Opaz of wine marketing
agency Vrazon believes it's fundamental for wineries to have a presence on
social media sites like Twitter and Facebook. “You can’t survive without it,
there’s no putting the genie back in the bottle. If you don’t embrace it,
you’re back in the Stone Age,” he said. A
recent survey on social media in the French and US wine industries carried out
by digital marketing agency ABLE found that 94% of the US wineries surveyed were on Facebook, compared to 53% of French wineries. It also
found 73% of US wineries had a Twitter account, compared to just 41% of French
wineries.
According to wine
communicator Robert McIntosh, medium-sized wineries set to gain the most from
social media. “For a medium-sized winey seeking a sales boost, social media can
be a great way of getting noticed by an agent or distributor and securing a
listing,” he said. But despite their popularity, McIntosh believes new sites
will eventually replace Facebook and Twitter. “In the next year or two we’ll
see a shift in the way people use social media – the obsession with the number
of followers you have on Twitter and “likes” you accrue on Facebook will be
replaced by sites focusing on small but meaningful networks of no more than 100
people,” he said.
Rather damningly, Robert
Joseph, founder of international consumer research site DoILikeIt?.com,
believes winery websites are “some of the worst on the internet”. The majority,
he feels, show no understanding of what consumers want. “Most people want to
buy a benefit and are asking themselves: ‘Is this wine going to make me look
savvy in front of my friends?’ They want reassurance,” he said.
While wineries and merchants
may not be getting the design of their websites right, online wine sales are
set for considerable growth in the following year. Simon McMurtrie, ceo of
Direct Wines, recently revealed that 50% of the company’s UK sales, and 75% of
its Hong Kong sales are now online – figures predicted to rise in 2013.